Privacy Policy

Africa Moja Tours and Safaris (“Africa Moja,” “we,” “us,” or “our”) is a Sandton-based inbound tour operator crafting bespoke safari and tour experiences across Southern and East Africa. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit africamojatours.com (the “Site”), contact us, or book a tour with us.

This policy is designed to comply with South Africa’s Protection of Personal Information Act (POPIA), and, where applicable to visitors from other regions, principles consistent with the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Who We Are

Africa Moja Tours and Safaris is based in Sandton, Gauteng, South Africa. For any questions about this policy or your personal information, contact us at:

• Email: info@africamojatours.com
• Phone: +27 11 234 2201
• WhatsApp/Mobile: +27 76 398 3648

Information Officer: David Ngure — required under POPIA. Every South African entity that processes personal information must register an Information Officer with the Information Regulator.]

2. Information We Collect

We collect information in the following ways:

1. a) Information you give us directly, when you:

• Submit our contact or enquiry form (name, email address, phone number, request type, message)
• Request a quote, itinerary, or tour package
• Book a tour or safari (traveler names, passport/nationality details where required by lodges/parks, travel dates, dietary or medical requirements relevant to your trip, emergency contact details, payment information)
• Contact us via email, phone, or WhatsApp
• Leave a review or testimonial

1. b) Information collected automatically, when you browse the Site:

• IP address, browser type, device type, pages visited, referring website, and time spent on pages, via cookies and similar technologies (see Section 6)

1. c) Information from third parties, such as:

• Payment processors confirming a transaction was completed
• Partner lodges, camps, airlines, or transport providers coordinating your itinerary
• Travel agents or platforms (e.g. TripAdvisor) through which you found or booked with us

We do not knowingly collect information from children under 18 without parental/guardian consent as part of a family booking made by an adult.

3. How We Use Your Information

We use personal information to:

• Respond to enquiries and provide quotes
• Plan, book, and coordinate your safari or tour itinerary, including sharing necessary details with lodges, parks, guides, and transport partners
• Process payments and send booking confirmations, invoices, and travel documents
• Communicate before, during, and after your trip (e.g. itinerary updates, emergency contact if needed)
• Improve our Site, tours, and customer service
• Comply with legal, tax, immigration, or park/conservation authority requirements
• With your consent, send marketing communications about new tours or offers (you may opt out at any time)

4. Legal Basis for Processing (POPIA / GDPR)

We process personal information on the following bases:

• Performance of a contract — to arrange and deliver the safari/tour you booked
• Consent — for marketing communications and non-essential cookies
• Legitimate interest — to improve our services and protect against fraud
• Legal obligation — where required by South African law, tax authorities, or park/conservation regulations

5. Sharing Your Information

We share personal information only as necessary to deliver your travel experience, with:

• Accommodation providers, lodges, and camps you will stay at
• Transport and transfer operators, guides, and airlines involved in your itinerary
• Payment processors to complete bookings
• National parks and conservation authorities, where entry requires traveler details
• Professional advisors (e.g. accountants, legal counsel) where necessary
• Regulators or authorities, where required by law

We do not sell personal information to third parties for their own marketing purposes.

6. Cookies and Tracking

Our Site uses cookies to operate correctly and to understand how visitors use the Site. When you first visit, you will see a cookie banner allowing you to accept all cookies or manage your preferences.

Categories of cookies we use:

• Essential cookies — required for the Site to function (e.g. remembering your cookie preferences)
• Analytics cookies — help us understand visitor behaviour so we can improve the Site
• Marketing cookies — used to show relevant offers, if enabled

You can change or withdraw your cookie consent at any time via the “Cookie Settings” link in the Site footer, or through your browser settings.

7. Cross-Border Data Transfers

Because Africa Moja Tours arranges travel across South Africa, Namibia, Zimbabwe (Victoria Falls), Kenya, and Tanzania, and serves international travelers primarily from the United States, personal information may be transferred to and processed in countries outside South Africa, including the traveler’s home country and countries where partner lodges/operators are based. Where we transfer personal information internationally, we take reasonable steps to ensure it remains protected consistent with POPIA requirements.

8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting, or reporting obligations. Booking and traveller records are typically retained for 3 years after your trip, unless a longer period is required by law.

9. Your Rights

Subject to applicable law (POPIA, and GDPR where applicable), you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Object to or restrict certain processing, including direct marketing
• Withdraw consent at any time, without affecting processing already carried out
• Lodge a complaint with South Africa’s Information Regulator (POPIA), or your local data protection authority if you are outside South Africa

To exercise any of these rights, contact us at info@africamojatours.com.

10. Security

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, alteration, or disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our Site may link to third-party websites (e.g. TripAdvisor, YouTube, Instagram, LinkedIn). We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page will indicate when it was last revised. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information:

• Email: info@africamojatours.com
• Phone: +27 11 234 2201
• Address: 154 Coleraine Drive, Morningside Sandton, Gauteng, South Africa.

You may also lodge a complaint with South Africa’s Information Regulator:

• Website: inforegulator.org.za
• Email: complaints.IR@justice.gov.za